Terms and Conditions

These Terms and Conditions apply to all tours, private tours, multi day tours, transport services, and other services booked with : “Our Southeast Asia Journeys.” By making a booking, the lead guest accepts these Terms and Conditions for all persons named in the booking.

1. Contract

A booking is confirmed when the online booking is completed and full payment is received.

The lead guest must be at least 18 years old and must have the authority to accept these Terms and Conditions for all persons on the booking.

The contract between the guest and the Company starts on the date the booking confirmation is issued.

2. Payment

All tours must be paid in full at the time of booking.

No deposit option is offered.

All prices are in US dollars.

Card fees are paid by the Company.

3. Prices

Once a booking is confirmed, the quoted price will not rise.

No extra sum will be added after confirmation for fuel, exchange rates, taxes, supplier rates, or similar cost items.

4. Included items and excluded items

The items included in each booking depend on the tour page, itinerary, custom quote, or booking confirmation.

Flights and visas are always excluded unless the written confirmation states otherwise.

Insurance is excluded unless the written confirmation states otherwise.

5. Guest information

The guest must give correct names, passport details where needed, pickup details, contact details, and any other data asked for during booking.

The Company is not liable for loss, delay, or extra cost caused by wrong or incomplete data given by the guest.

6. Date or pickup revisions requested by the guest

After booking, guests may request a new date or a new pickup place at no extra fee.

Any third party cost created by the request, such as hotel, boat, rail, or ticket reissue cost, must be paid by the guest.

All other booking revisions are subject to availability and written approval.

7. Cancellation by the guest

If the guest cancels 30 days or more before the departure date, the full amount paid will be refunded.

If the guest cancels 15 to 29 days before the departure date, 50 percent of the total booking amount will be charged and the balance will be refunded.

If the guest cancels 14 days or less before the departure date, 100 percent of the total booking amount will be charged and no refund will be made.

If the guest does not arrive at the agreed pickup time and place, the booking will be treated as a no show and no refund will be made.

8. Cancellation or revision by the Company

The Company may cancel a booking for safety reasons, road conditions, supplier failure, low availability, government action, natural events, civil unrest, border closure, or other events outside the Company’s control.

If the Company cancels a booking before departure, the guest will receive a full refund of the amount paid to the Company.

The Company may make small itinerary, timing, route, guide, hotel, restaurant, vehicle, or activity revisions where reasonably needed to operate the booking.

If a major part of the booking cannot be provided, the guest may accept a suitable alternative, accept a revised itinerary, or receive a full refund for the affected booking.

9. Events outside our control

Events outside the Company’s control may include flood, storm, earthquake, epidemic control measures, border closure, official travel restriction, strike, serious transport disruption, civil unrest, or war risk.

If such an event stops the Company from operating the booked service, the guest will receive a full refund of the amount paid to the Company for that service.

The Company is not liable for any money paid by the guest to airlines, hotels, insurers, visa agents, or other third parties.

10. Passports, visas, insurance, and medical issues

The guest is responsible for holding a valid passport, any visa needed, and any other entry document needed for the trip.

Travel insurance is strongly recommended for all guests.

Before booking, the guest must tell the Company about any medical condition, allergy, reduced mobility, pregnancy, or diet need that may affect safe participation in the tour.

The Company may refuse a booking or may ask for extra details where a booked service may not suit the guest’s physical condition or medical needs.

11. Air services

If the guest buys flights from a separate airline or seller, that purchase is covered by a separate contract with that party.

The Company is not liable for airline schedule cuts, cancellations, baggage issues, airport delays, or other airline matters.

Any refund, credit, or rebooking right for flights will be subject to the airline’s rules and any law that applies to that flight booking.

12. Hotels and local suppliers

Hotels, vehicles, guides, boats, restaurants, and local activity operators may be replaced with alternatives of a similar level where reasonably needed.

Room type, bedding type, early check in, late check out, and supplier operating hours are subject to the supplier’s own rules.

Photos and sample descriptions on the website are for general reference unless a specific service is confirmed in writing.

13. Conduct

Guests must follow lawful instructions given by guides, drivers, boat crew, hotels, site managers, and public authorities.

The Company may refuse to carry or continue serving any guest whose conduct is abusive, dangerous, threatening, intoxicated, or likely to cause injury, damage, or serious disruption.

In that case, no refund will be due for any unused service, and the guest will be responsible for any loss or cost caused by that conduct.

14. Liability

Nothing in these Terms and Conditions excludes liability where the law does not allow that result.

Subject to that rule, the Company is not liable for loss, delay, injury, damage, missed onward plans, or extra cost caused by the guest’s own act or omission, wrong data given by the guest, a third party not connected with the booked service, or events outside the Company’s control.

The Company is also not liable for indirect or consequential loss, loss of profit, loss of business, or loss linked to separate contracts made by the guest with other parties, except where the law says such a limit is not valid.

15. Complaints

If the guest has a problem during the trip, the guest must tell the Company or the local representative as soon as possible so that the issue can be reviewed during the trip.

If the guest wishes to send a written complaint after travel, it should be sent within 28 days after the end of the booked service, with the booking number and any relevant documents.

16. International customers

These Terms and Conditions are written in plain language for guests from many countries, including the United Kingdom and the United States.

Nothing in these Terms and Conditions is intended to remove any mandatory consumer right that applies under the law of the guest’s country of residence where that law applies to the booking.

The Company does not state that every booking is a regulated UK package holiday, and any right that applies only to a regulated package will apply only where the booking legally falls within that rule.

17. Governing law

These Terms and Conditions and any dispute arising from them are governed by the laws of Cambodia, unless mandatory consumer law in the guest’s country of residence applies and overrides that choice.

Any legal claim must be brought in the courts of Cambodia, except where mandatory law in the guest’s home country gives the guest a different forum right that cannot lawfully be removed.

18. Severability

If one clause in these Terms and Conditions is held to be invalid or unenforceable, the rest of the Terms and Conditions will remain in force.

Any invalid clause will be read in the narrowest lawful way needed so that the rest of the contract may continue to apply.

19. Company details

Legal name: Our Southeast Asia Journeys
Registered address: SFPDA road Krous village. Svay Dankum commune, Siem Reap, 171202
Email: info@southeastasiajourneys.com
Phone: +855 (0) 12 429 606
Website: https://southeastasiajourneys.com/