Privacy Policy

This Privacy Policy explains how Our Southeast Asia Journeys collects, uses, stores, and protects personal data when a person visits our website, sends an inquiry, makes a booking, signs up for updates, or contacts us in any other way. This Privacy Policy applies to the website southeastasiajourneys.com and to the travel services promoted on that website.

Our Southeast Asia Journeys is a travel agency and ground operator based in Cambodia, offering tours, private trips, multi day tours, and transport services in Cambodia and other parts of Southeast Asia.
For privacy questions, contact: info@southeastasiajourneys.com, +855 (0)12 429 606, SFPDA road Krous village, Svay Dankum commune Siem Reap 171202, Cambodia.

1. Personal data we collect

We may collect personal data that a visitor or guest gives to us directly, including:

• Full name

• Email address

• Phone number

• Country of residence

• Pickup and travel details

• Passport details where needed for a booking

• Special requests linked to a tour or transfer

• Payment status and booking details

• Any message sent through our forms, email, WhatsApp, or other contact channels

We may also collect technical data when a person uses the website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of access

• Referring website

• Cookie data, where cookies are used

2. How we collect data

We may collect personal data when a person:

• Visits our website

• Fills in a contact form

• Sends us an email

• Makes a booking

• Requests a custom itinerary

• Signs up for a newsletter or other updates

• Speaks with us by phone or messaging app

• Gives travel details after booking

The website shows booking pages, contact channels, and newsletter signup wording, so these are normal points where personal data may be collected.

3. How we use personal data

We may use personal data for the following purposes:

• To reply to inquiries

• To create quotes and itineraries

• To confirm and manage bookings

• To arrange tours, guides, transport, hotels, and other booked services

• To send pre arrival and post booking information

• To process payments and refunds

• To send service messages linked to a booking

• To send marketing emails where the person has asked to receive them or where allowed by law

• To run, secure, and improve our website

• To comply with legal, tax, accounting, and regulatory duties

Because the site sells tours, transfers, and custom travel services, booking and trip operation are core reasons for using customer data.

4. Legal basis for use

Where privacy laws require a legal basis, we may use personal data on one or more of these grounds:

• The person has given consent

• The use is needed to take steps before a contract

• The use is needed to perform a contract

• The use is needed to meet a legal duty

• The use is needed for our legitimate business interests, provided those interests do not override the person’s rights

For marketing emails, we will rely on consent where required by law.

5. Booking and payment data

When a guest makes a booking, we may collect the personal data needed to confirm the trip and operate the booked services. This may include traveler names, contact details, pickup details, itinerary details, and other travel information needed for the booking.

We do not store full payment card details on our own servers unless this is clearly stated during the payment process. Payments may be handled by third party payment providers that process card data under their own privacy and security rules.

6. Sharing personal data

We may share personal data only where needed for business operation, legal compliance, or service delivery. This may include sharing data with:

• Guides

• Drivers

• Hotels

• Restaurants

• Boat operators

• Activity providers

• Payment providers

• Website hosting providers

• Email service providers

• IT and security service providers

• Legal, tax, or accounting advisers

• Public authorities where required by law

Because the business sells tours, ground transport, and private travel services, some data sharing with local travel suppliers is necessary to deliver the booked service.

We do not sell personal data to third parties.

7. International data transfers

Our Southeast Asia Journeys is based in Cambodia, and personal data may be processed in Cambodia or in other countries where our service providers operate.
If personal data is transferred across borders, we will take reasonable steps to protect it in a manner consistent with applicable privacy law.

8. Data retention

We keep personal data only for as long as reasonably needed for the purpose for which it was collected, including for booking records, legal compliance, accounting records, dispute handling, and fraud prevention.

Retention periods may vary depending on the type of data and the reason it was collected. When personal data is no longer needed, we will delete it, anonymize it, or store it in a form that no longer identifies the person, where this is reasonably possible.

9. Cookies and similar tools

Our website may use cookies and similar tools to keep the site working, measure traffic, remember settings, and review site use.

Cookies may include:

• Strictly necessary cookies

• Preference cookies

• Analytics cookies

• Marketing cookies, where used

A visitor can usually control cookies through browser settings. If the site uses a cookie banner or consent tool, cookie choices can also be managed there.

10. Marketing messages

The site includes newsletter signup wording, so this Privacy Policy should cover email updates and marketing messages.
Where a person signs up to receive updates, we may use their email address to send news, offers, travel updates, or new tour information.

A person may stop marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

11. Data security

We take reasonable technical and organizational steps to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

No online system is fully secure, and no method of internet transmission or electronic storage can be guaranteed to be fully secure. For that reason, we cannot guarantee absolute security.

12. Children

Our website and services are not directed at children booking on their own. If personal data of a child is provided as part of a family or group booking, that data must be provided by a parent, guardian, or other adult with legal authority to do so.

If a person believes that a child has given us personal data without proper authority, they should contact us so that we can review the matter.

13. Rights of the individual

Depending on the law that applies, a person may have the right to:

• Ask for access to their personal data

• Ask for correction of inaccurate data

• Ask for deletion of personal data

• Ask for restriction of use

• Object to certain uses

• Ask for transfer of their data

• Withdraw consent where use is based on consent

• Lodge a complaint with a relevant authority

These rights are not absolute and may depend on the law that applies to the person and the booking.

14. Third party websites

Our website may contain links to third party websites, booking tools, payment tools, or social media services. We are not responsible for the privacy practices of those third parties, and each third party may apply its own privacy rules.

A person should read the privacy policy of any third party site or service they use.

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or website changes. The latest version will be posted on this page with the updated effective date.

16. Contact details

For any privacy request or question, contact:

Our Southeast Asia Journeys
SFPDA road Krous village
Svay Dankum commune
Siem Reap 171202
Cambodia

Email: info@southeastasiajourneys.com
Phone: +855 (0)12 429 606
Website: southeastasiajourneys.com